Customer Support Representative - escalations (remote)

Clearpath Civic Services provides shared administrative services to local governments around Portland, and we need a Customer Support Representative to lead our escalations. We follow procedures carefully and explain them clearly. What you will do • Resolve billing and account issues, including budget submissions, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with budget submissions. Working arrangement • Contract for six months, with clear deliverables from the first week. • Fully remote, with an occasional day on site in Portland. • We will tell you what to expect at each step of the hiring process.