Customer Support Representative - escalations (remote)

Bright Vista Water Authority supplies drinking water and treats wastewater for Houston and nearby communities, and we need a Customer Support Representative to lead our escalations. You would join a large organisation of about 632 people, working mostly from home. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including capital projects, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with capital projects. Working arrangement • Contract for three months, with the possibility of becoming permanent. • Remote-friendly, with quarterly visits in Houston. • Applications are reviewed on a rolling basis.