Customer Support Representative - escalations (remote)

Rivermark Maple Financial is a financial-services company in Columbus. We are hiring a Customer Support Representative to take on escalations. You would join a large organisation of about 848 people, working mostly from home. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including loan applications, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with loan applications. Working arrangement • Part-time, about 28 hours a week, spread across three days. • Fully remote, with quarterly visits in Columbus. • We reply to every applicant.