Customer Support Representative - escalations (remote)

Greenridge Mill Transit Planning Group is looking for a Customer Support Representative. The job centres on escalations for fare systems, and it would suit someone who likes steady, practical work. We value plain explanations. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including fare systems, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with fare systems. • Bilingual English and Spanish. Working arrangement • Contract for six months, with clear deliverables from the first week. • Fully remote, with a monthly team day in Columbus. • We will tell you what to expect at each step of the hiring process.