Customer Support Representative - escalations (remote)

We are growing our team at Clearpath Cobalt Medical Group and adding a Customer Support Representative whose main responsibility will be escalations. Documentation is part of the craft. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including complaint handling, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with complaint handling. Working arrangement • Full-time, with a steady weekday schedule. • Fully remote, with quarterly visits in San Jose. • We will tell you what to expect at each step of the hiring process.