Customer Support Representative - escalations (remote)

Clearpath Kestrel Water Authority supplies drinking water and treats wastewater for Albuquerque and nearby communities. We are hiring a Customer Support Representative to take on escalations. You would join a small organisation of about 42 people, working mostly from home. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including billing accounts, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with billing accounts. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, mornings. • Remote-friendly, with quarterly visits in Albuquerque. • We reply to every applicant.