Customer Support Representative - escalations (remote)

Northwind Ridge Auto Group is looking for a Customer Support Representative. The job centres on escalations for service appointments, and it would suit someone who likes steady, practical work. Technicians are respected and trained. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including service appointments, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with service appointments. Working arrangement • Full-time, with a steady weekday schedule. • Fully remote, with a monthly team day in Las Vegas. • We reply to every applicant.