Customer Support Representative - escalations (remote)

Lumen Field Markets is looking for a Customer Support Representative. The job centres on escalations for promotions, and it would suit someone who likes steady, practical work. You would join a small organisation of about 17 people, working mostly from home. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including promotions, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with promotions. Working arrangement • Full-time, Monday to Friday. • Fully remote, with a monthly team day in Phoenix. • We reply to every applicant.