Customer Support Representative - escalations (remote)

Fernwood Yarrow Legal Group is looking for a Customer Support Representative. The job centres on escalations for court deadlines, and it would suit someone who likes steady, practical work. You would join a small organisation of about 23 people, working mostly from home. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including court deadlines, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with court deadlines. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • Fully remote, with quarterly visits in Colorado Springs. • We will tell you what to expect at each step of the hiring process.