Customer Support Representative - escalations (remote)

Clearpath Quill Telecom is a telecommunications provider in Knoxville focused on reliable home and business connections, and we need a Customer Support Representative to lead our escalations. You would join a large organisation of about 605 people, working mostly from home. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including service installations, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with service installations. Working arrangement • Contract for six months, with the possibility of becoming permanent. • Remote-friendly, with an occasional day on site in Knoxville. • We will tell you what to expect at each step of the hiring process.