Customer Support Representative - escalations (remote)

Amberfield Ashton Inspection Services provides independent inspection and testing for industry across Indianapolis, and we need a Customer Support Representative to lead our escalations. Training and certification are paid for. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including certifications, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with certifications. • Bilingual English and Spanish. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • Fully remote, with a monthly team day in Indianapolis. • We will tell you what to expect at each step of the hiring process.