Customer Support Representative - escalations (remote)

Nova Oak Facilities cleans and maintains buildings for schools, offices and hospitals around Anchorage, and we need a Customer Support Representative to lead our escalations. Clear communication between supervisors and crews matters. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including safety inspections, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with safety inspections. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with quarterly visits in Anchorage. • We will tell you what to expect at each step of the hiring process.