Customer Support Representative - escalations (remote)

We are growing our team at Nova North Property Management Group and adding a Customer Support Representative whose main responsibility will be escalations. You would join a small organisation of about 174 people, working mostly from home. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including vendor invoices, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with vendor invoices. Working arrangement • Part-time, about 20 hours a week, spread across three days. • Fully remote, with quarterly visits in Denver. • We reply to every applicant.