Customer Support Representative - escalations (remote)

Foxglove Harbor Arts Center runs a venue and education programmes in Salt Lake City. We are hiring a Customer Support Representative to take on escalations. You would join a small organisation of about 195 people, working mostly from home. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including exhibitions, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with exhibitions. Working arrangement • Contract for twelve months, with a review at the end and a chance of extension. • Fully remote, with a monthly team day in Salt Lake City. • We reply to every applicant.