Customer Support Representative - escalations (remote)

Fernwood Yarrow Telecom is looking for a Customer Support Representative. The job centres on escalations for customer tickets, and it would suit someone who likes steady, practical work. We invest in training. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including customer tickets, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with customer tickets. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • Fully remote, with a monthly team day in El Paso. • Applications are reviewed on a rolling basis.