Customer Support Representative - escalations (remote)

Bright Juniper Environmental Services Group serves homes and businesses with collection and disposal in Detroit, and we need a Customer Support Representative to lead our escalations. Safety briefings happen every morning. What you will do • Resolve billing and account issues, including service complaints, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with service complaints. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, with flexible days. • Remote-friendly, with quarterly visits in Detroit. • We reply to every applicant.