Customer Support Representative - escalations (remote)

Nova Hollow Freight Group coordinates shipments and warehousing around Tulsa, and we need a Customer Support Representative to lead our escalations. We reward reliability. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including dock schedules, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with dock schedules. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • Fully remote, with an occasional day on site in Tulsa. • We will tell you what to expect at each step of the hiring process.