Customer Support Representative - escalations (remote)

We are growing our team at Highbridge Oak Facilities and adding a Customer Support Representative whose main responsibility will be escalations. You would join a large organisation of about 760 people, working mostly from home. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including contractor visits, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with contractor visits. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • Fully remote, with a monthly team day in Dallas. • We will tell you what to expect at each step of the hiring process.