Customer Support Representative - escalations (remote)

Highbridge Summit Auto Group serves drivers and dealerships across the Columbus region. We are hiring a Customer Support Representative to take on escalations. Technicians are respected and trained. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including vehicle inspections, on the first contact when possible. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with vehicle inspections. Working arrangement • Part-time, about 16 hours a week, with flexible days. • Remote-friendly, with quarterly visits in Columbus. • We will tell you what to expect at each step of the hiring process.