Customer Support Representative - escalations (remote)

Silverline Basin Legal Group is looking for a Customer Support Representative. The job centres on escalations for billing records, and it would suit someone who likes steady, practical work. You would join a small organisation of about 16 people, working mostly from home. What you will do • Resolve billing and account issues, including billing records, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with billing records. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • Fully remote, with an occasional day on site in New Orleans. • We reply to every applicant.