Customer Support Representative - escalations (remote)

We are growing our team at Bright Wilder Property Management and adding a Customer Support Representative whose main responsibility will be escalations. Maintenance and leasing staff share information every day. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including unit turnovers, on the first contact when possible. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with unit turnovers. Working arrangement • Full-time, on a regular day shift. • Fully remote, with quarterly visits in Cincinnati. • We will tell you what to expect at each step of the hiring process.