Customer Support Representative - escalations (remote)

Clearpath Pike Auto Group operates automotive service and parts businesses around Raleigh. We are hiring a Customer Support Representative to take on escalations. Technicians are respected and trained. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including parts orders, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with parts orders. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, mornings. • Fully remote, with a monthly team day in Raleigh. • Applications are reviewed on a rolling basis.