Customer Support Representative - escalations (remote)

Bright Glen Legal Group provides legal services in Dallas across employment, housing and small-business law. We are hiring a Customer Support Representative to take on escalations. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including intake forms, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with intake forms. Working arrangement • Full-time, with a steady weekday schedule. • Fully remote, with a monthly team day in Dallas. • We will tell you what to expect at each step of the hiring process.