Customer Support Representative - escalations (remote)

Rivermark Basin Energy delivers power and gas plans across the New Orleans region, and we need a Customer Support Representative to lead our escalations. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including meter readings, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with meter readings. Working arrangement • Contract for six months, with the possibility of becoming permanent. • Fully remote, with quarterly visits in New Orleans. • We reply to every applicant.