Customer Support Representative - escalations (remote)

Westbrook Orchard Arts Center is a cultural organisation in Salt Lake City presenting exhibitions and performances, and we need a Customer Support Representative to lead our escalations. You would work closely with colleagues in operations, support and management. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including school partnerships, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with school partnerships. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, spread across three days. • Fully remote, with quarterly visits in Salt Lake City. • We will tell you what to expect at each step of the hiring process.