Customer Support Representative - escalations (remote)

Highbridge Ashton Civic Services Partners is looking for a Customer Support Representative. The job centres on escalations for procurement, and it would suit someone who likes steady, practical work. We follow procedures carefully and explain them clearly. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including procurement, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with procurement. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, afternoons. • Fully remote, with a monthly team day in Knoxville. • Applications are reviewed on a rolling basis.