Customer Support Representative - escalations (remote)

Bright Quarry Telecom builds and runs fibre and wireless networks in the Savannah area, and we need a Customer Support Representative to lead our escalations. We keep people connected and take outages personally. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including customer tickets, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with customer tickets. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with an occasional day on site in Savannah. • We reply to every applicant.