Customer Support Representative - escalations (remote)

We are growing our team at Westbrook Wren Environmental Services and adding a Customer Support Representative whose main responsibility will be escalations. You would join a large organisation of about 631 people, working mostly from home. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including service complaints, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with service complaints. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with an occasional day on site in Phoenix. • We reply to every applicant.