Customer Support Representative - escalations (remote)

Summit Kestrel Water Authority is looking for a Customer Support Representative. The job centres on escalations for pipe repairs, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Resolve billing and account issues, including pipe repairs, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with pipe repairs. Working arrangement • Part-time, about 16 hours a week, mornings. • Remote-friendly, with a monthly team day in Indianapolis. • We reply to every applicant.