Customer Support Representative - escalations (remote)

Northwind Clear Environmental Services Group is an environmental-services company in Charleston with routes, transfer stations and recycling. We are hiring a Customer Support Representative to take on escalations. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including service complaints, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with service complaints. Working arrangement • Full-time, on a regular day shift. • Fully remote, with a monthly team day in Charleston. • We reply to every applicant.