Customer Support Representative - escalations (remote)

Redstone Ember Markets is looking for a Customer Support Representative. The job centres on escalations for online orders, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including online orders, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with online orders. Working arrangement • Full-time, on a regular day shift. • Fully remote, with quarterly visits in Albuquerque. • We will tell you what to expect at each step of the hiring process.