Customer Support Representative - escalations (remote)

Bright Ashton Inspection Services provides independent inspection and testing for industry across Jacksonville. We are hiring a Customer Support Representative to take on escalations. Independence and accuracy are our product. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including test reports, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with test reports. Working arrangement • Part-time, about 20 hours a week, spread across three days. • Remote-friendly, with a monthly team day in Jacksonville. • We reply to every applicant.