Customer Support Representative - escalations (remote)

Stonegate Ashton Hospitality is looking for a Customer Support Representative. The job centres on escalations for supplier orders, and it would suit someone who likes steady, practical work. We work weekends and holidays and we make it fun. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including supplier orders, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with supplier orders. Working arrangement • Part-time, about 20 hours a week, with flexible days. • Remote-friendly, with an occasional day on site in Jackson. • We will tell you what to expect at each step of the hiring process.