Customer Support Representative - escalations (remote)

Redstone Granite Housing is looking for a Customer Support Representative. The job centres on escalations for rent assistance, and it would suit someone who likes steady, practical work. You would join a small organisation of about 12 people, working mostly from home. What you will do • Resolve billing and account issues, including rent assistance, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with rent assistance. Working arrangement • Full-time, Monday to Friday. • Fully remote, with an occasional day on site in Houston. • We reply to every applicant.