Customer Support Representative - escalations (remote)

Harborlight Lakeside Arts Center is a cultural organisation in Columbus presenting exhibitions and performances. We are hiring a Customer Support Representative to take on escalations. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Resolve billing and account issues, including exhibitions, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with exhibitions. Working arrangement • Part-time, about 16 hours a week, mornings. • Fully remote, with an occasional day on site in Columbus. • We will tell you what to expect at each step of the hiring process.