Customer Support Representative - escalations (remote)

We are growing our team at Bright Ivory Inspection Services and adding a Customer Support Representative whose main responsibility will be escalations. You would join a small organisation of about 50 people, working mostly from home. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including certifications, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with certifications. Working arrangement • Contract for eight months, with clear deliverables from the first week. • Fully remote, with an occasional day on site in Little Rock. • We will tell you what to expect at each step of the hiring process.