Customer Support Representative - escalations (remote)

We are growing our team at Westbrook Forge Environmental Services and adding a Customer Support Representative whose main responsibility will be escalations. Safety briefings happen every morning. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including service complaints, on the first contact when possible. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with service complaints. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with an occasional day on site in Hartford. • Applications are reviewed on a rolling basis.