Customer Support Representative - escalations (remote)

Greenridge Insurance Group sells home, auto and small-business insurance in Nashville. We are hiring a Customer Support Representative to take on escalations. Claims teams work together and share what they learn. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including catastrophe response, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with catastrophe response. Working arrangement • Part-time, about 28 hours a week, spread across three days. • Fully remote, with a monthly team day in Nashville. • We will tell you what to expect at each step of the hiring process.