Customer Support Representative - escalations (remote)

Amberfield Ivory Inspection Services Holdings is looking for a Customer Support Representative. The job centres on escalations for test reports, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including test reports, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with test reports. Working arrangement • Contract for four months, with the possibility of becoming permanent. • Remote-friendly, with a monthly team day in Jacksonville. • We will tell you what to expect at each step of the hiring process.