Customer Support Representative - escalations (remote)

Redstone Yarrow Foods produces packaged foods at its Knoxville plant, and we need a Customer Support Representative to lead our escalations. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including cold storage, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with cold storage. Working arrangement • Full-time, with a steady weekday schedule. • Fully remote, with a monthly team day in Knoxville. • We reply to every applicant.