Customer Support Representative - escalations (remote)

Highbridge Cobalt Medical Group is looking for a Customer Support Representative. The job centres on escalations for device records, and it would suit someone who likes steady, practical work. Engineers and clinicians sit at the same table. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including device records, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with device records. Working arrangement • Part-time, about 24 hours a week, mornings. • Remote-friendly, with an occasional day on site in Jacksonville. • We will tell you what to expect at each step of the hiring process.