Customer Support Representative - escalations (remote)

Bright Kestrel Auto Group is looking for a Customer Support Representative. The job centres on escalations for vehicle inspections, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Resolve billing and account issues, including vehicle inspections, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with vehicle inspections. • Bilingual English and Spanish. Working arrangement • Contract for three months, with clear deliverables from the first week. • Remote-friendly, with quarterly visits in Seattle. • We reply to every applicant.