Customer Support Representative - escalations (remote)

Greenridge Ivory Inspection Services is looking for a Customer Support Representative. The job centres on escalations for field inspections, and it would suit someone who likes steady, practical work. You would join a small organisation of about 89 people, working mostly from home. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including field inspections, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with field inspections. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with quarterly visits in Hartford. • We will tell you what to expect at each step of the hiring process.