Customer Support Representative - escalations (remote)

Bright Loom Financial serves customers across Indianapolis with accounts, loans and payments, and we need a Customer Support Representative to lead our escalations. Teams collaborate across risk, service and technology. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including payment disputes, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with payment disputes. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with a monthly team day in Indianapolis. • Applications are reviewed on a rolling basis.