Customer Support Representative - escalations (remote)

Cedar Ashton Inspection Services Group is looking for a Customer Support Representative. The job centres on escalations for certifications, and it would suit someone who likes steady, practical work. Training and certification are paid for. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including certifications, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with certifications. Working arrangement • Full-time, with a steady weekday schedule. • Fully remote, with an occasional day on site in St. Louis. • We reply to every applicant.