Customer Support Representative - escalations (remote)

Westbrook Drift Banking Services Group is looking for a Customer Support Representative. The job centres on escalations for deposit accounts, and it would suit someone who likes steady, practical work. You would join a small organisation of about 17 people, working mostly from home. What you will do • Resolve billing and account issues, including deposit accounts, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with deposit accounts. Working arrangement • Contract for six months, with the possibility of becoming permanent. • Fully remote, with quarterly visits in Boise. • We will tell you what to expect at each step of the hiring process.