Customer Support Representative - escalations (remote)

Rivermark Ridge Property Management Group is a Tampa property manager with leasing, maintenance and resident services. We are hiring a Customer Support Representative to take on escalations. You would join a large organisation of about 856 people, working mostly from home. What you will do • Resolve billing and account issues, including rent collection, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with rent collection. Working arrangement • Part-time, about 20 hours a week, afternoons. • Remote-friendly, with a monthly team day in Tampa. • We will tell you what to expect at each step of the hiring process.