Customer Support Representative - escalations (remote)

Bluepeak Glen Civic Services Partners supports public agencies in Seattle with budgeting, records and programmes. We are hiring a Customer Support Representative to take on escalations. Benefits and stability attract long tenure. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including procurement, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with procurement. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, spread across three days. • Remote-friendly, with an occasional day on site in Seattle. • Applications are reviewed on a rolling basis.