Customer Support Representative - escalations (remote)

Redstone Oak Banking Services Group is a community-focused bank in San Diego serving households and small businesses. We are hiring a Customer Support Representative to take on escalations. We promote from within and train well. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including card disputes, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with card disputes. • Bilingual English and Spanish. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • Fully remote, with an occasional day on site in San Diego. • We reply to every applicant.