Customer Support Representative - escalations (remote)

Harborlight Sable Housing is looking for a Customer Support Representative. The job centres on escalations for waiting lists, and it would suit someone who likes steady, practical work. You would join a small organisation of about 117 people, working mostly from home. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including waiting lists, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with waiting lists. Working arrangement • Part-time, about 24 hours a week, with flexible days. • Remote-friendly, with a monthly team day in Rochester. • We reply to every applicant.